Communication between Home and School

Getting in Touch with Us

We love staying connected with our families and community! Here are the best ways to reach us:

• 📞 Phone: 01495 222128

• 📧 Email: PontllanfraithPrimary@sch.caerphilly.gov.uk

• 🌐 Website: www.pontllanfraithprimary.co.uk

• 📸 Instagram: @pontllanfraithprimary

Teacher email addresses can be found on their class pages on our website.

Home–School Communication

We’re here to help and want to make sure your messages reach the right person:

• Absences or urgent messages? Please call or email the school office—not your child’s teacher. Press 2 to report absences using our answerphone service.

• Queries around attendance procedures, school dinners, payments for trips or fruit, requests for pre-loved uniform, please contact Mrs East; for help with booking parents evenings appointments, please contact Mrs Presley

• Day-to-day questions or concerns? Your child’s teacher is your first point of contact for most matters, including concerns or complaints. They’ll let you know if it’s appropriate to speak with the ALNCo, Deputy Headteacher, or Headteacher. Feel free to email or message your child’s class teacher via DoJo. If it’s important that the message is seen before school starts, please call the office instead, as teachers may be unavailable or unable to check messages early. You can request to meet with your child's class teacher at any time - please bear in mind that teachers are not available on staff meeting days or if they are leading a club.

• Formal complaints are handled by the Headteacher at Stage B of our complaints procedure. If you’ve already spoken to the class teacher and your concern has not been resolved, please contact the Headteacher in writing (email is fine).

• Safeguarding concerns should be reported directly to the Headteacher or Deputy Headteacher. Please call or visit the school office.

Staying Informed

• 📝 Homework: Log in to Google Classroom

• 🎨 Nursery–Year 2 Work Samples: View on SeeSaw

• 📸 DoJo & Instagram: Join DoJo for news, celebrations, opportunities and a chance to see more of day to day life in school. Instagram is used to build community links and provide information to prospective parents

• 📄 School Policies & Newsletters: Explore the school website for information, all newsletters are posted on the News page and the calendar is kept up to date with key dates

A Quick Reminder

Please make sure we have your up-to-date phone number and email address so we can stay in touch.
If you’re unable to receive texts or emails, let us know.
For important, urgent communication, please use email or phone—not Google Classroom, DoJo, Instagram, or SeeSaw—to ensure your message is received and responded to.